Why is one of the squares (widgets)
empty on my page?
It might not have loaded properly – to
reload/refresh just click on the refresh button:

How can I change the top part of my
widget so it is the same color as the others?
Easy – just click on “Configure” on
the widget and select your color:

The site takes a while to load – what
can I do?
The first time you visit the site
it might take extra time to load, but once loaded it moves very fast.
Ways to make it faster is to create your own page and add the widgets
that you will use. Because the default settings have so many widgets
on it is a reason why it might be slower to load.
How do I customize my page?
a) When you are on the search page
you can remove what you don’t want by clicking on the “X” in
the top right of every widget:
b) Once you removed what you don’t want click on “Add
Widget” on the top right of the site:
Go through the different sections (News, Search, TV/Music, Tools)
and add all the widgets you want on your page. You can add as many
or as little as you want.

c) Once you have added the widgets you want you can move them
around the page to where you want them to be. You can do this by
clicking on the top of each widget and moving it where you want.

d) When you are happy with how your page looks,
click on “Create My Surfpad”

You can change how your page looks at any time. When you are logged
in just add the widgets you want or remove the ones you don’t
want and it will save automatically. Just log-in the next time
to access your page.
Can I add my own bookmarks?
Of course you can. Once you are
logged in and on "Search Tab" you can click on the “add
bookmark” on
the bottom left side of the widget and add or remove any bookmarks
you like.
How do I change the name of the tab?
Just click on the tab name text
and re-renter the new name. Then click on “ok” to save!

I made changes to my page, how do I
save it for later?
If you are logged in than your page
is automatically saved. If you did not create an account than you
need to click on the “Create an Account & Save” link
on the upper right hand side. Once you create your account your page
will be saved.
How do I add a new RSS feed?
Easy, after you are logged in, go
to “Add Widget” and you will see a place to cut and paste
the rss link. We will than go and test it and add it under the proper
category.
How do I cancel my account?
We are sorry to hear you would like
to cancel your account. What you can do is e-mail us via the contact
us form with your e-mail address and we will cancel it for you.
My TV doesn’t work?
If, when playing a video, the video
image is either invisible or disappears when you click a control
or other item, you need to adjust the Media Player settings:
- Right-click on the player and select 'Options...'
- At the bottom of the window should be a 'Video Acceleration'
option. Change it from full to half (or to zero, if needed) by
moving the slider.
If you encounter other problems: http://forums.mozillazine.org/viewtopic.php?t=206213#wmp
The use of Media Player version 11 can also cause problems in
combination with Firefox. The video doesn't scale down proportionally,
the control and status bar are invisible. To solve this you can
install the ActiveX-plugin for Firefox. You can do that here.
Play Windows Media Player Videos In Windows Vista Using Firefox:
click
here
You are using my widget and I would
like you to remove it from your site, what do I do?
No problem, contact us through the
contact us tab and once we verify it is your widget we will gladly
remove it.
I forgot my password, what can I do?
Go to Members Log-in and click on
forgot my password and we will e-mail you a new password to your
e-mail.
How can I remove a page after I have logged in?
Click once on the name of the tab you want to remove. Than you will see a little down arrow to the right of the tab name. Click on that and you will see a "Delete this page" button appear below. Click on "Delete this page" button.
How can I add a page to my custom page?
Click on "+ New Page" on the right side of the tabs. This will create a new page that you can add widgets, gadgets or widgets to.
How can I access the page I saved on a different computer?
You will need to log-in to access your page. You can do this by clicking on the "Member's Log-in" on the upper right side of the site.
What do I do if one of my widgets is not working?
Click on the refresh button on the upper right side of the widget box. This will refresh it. If it still does not work or is not accurate, please send an e-mail to waleedb@mysurfpad.com.
How can I move a widget, widget or gadget from one tab to another tab when I am logged in?
Click on the top part of the box and drag it into the new tab.
What would happen if I log-in from the "Create your Page & Save" tab when I already have an account?
If you enter your log-in information than the page that you are on will be added to your custom page as a new tab.
How do I change my password?
Once you are logged in, click on your name on the upper right side (to the right of the word "hello"). You than have an option to change your password or access a different account you created. To close this window you need to click on any of your tabs.
I want to add a widget, gadget or widget that is on the default page. How can I add it to my custom page?
First, find the name of the widget you want to add which is on top of each square. Than go to "add widget" on the upper right side of the site. You will see a "search for widget" box. Enter the name of the widget you want to add. The widget will appear below and all you need to do is click on it. If that is the widget you want to add to your page than click on "Add this widget to my page."
I like the default News page, how can I add it to my custom page?
Click on the News tab before you are logged in. Once you are on the News tab click on "Create Your Page & Save" tab. If you do not have an account enter your information on the left side. If you have an account, enter your e-mail and password under "Already a member."
How do I add an RSS feed?
It's very easy. Once you have the RSS feed address, go to your custom page by logging in. Now click on "Add Widget." Where you see "Add RSS Feed," paste the address of your feed their and click go. Once the site verifies the RSS feed is working properly you will be able to add it instantly.